Privacy policy

At Luxumoon, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data. Luxumoon is operated from Canada and complies with applicable Canadian privacy law (PIPEDA) as well as GDPR requirements for customers in the European Economic Area.

By using luxumoon.com, you agree to the practices described in this policy.

Information We Collect
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We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide:
• Name, email address, phone number, and shipping/billing address when you place an order
• Payment information processed securely through our payment provider; we do not store full card details
• Messages and communications when you contact us via email or our contact form
• Preferences shared during custom jewelry consultations

Information collected automatically:
• Browser type, device type, IP address, and operating system
• Pages visited, time spent on site, and referring URLs
• Cookie and tracking data (see our Cookie Policy for full details)

How We Use Your Information
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• To process and fulfill your orders and send order confirmations and tracking updates
• To communicate with you regarding your purchase, returns, or warranty claims
• To send marketing emails if you have opted in you can unsubscribe at any time
• To improve our website, products, and customer experience
• To comply with legal obligations and prevent fraud
• To respond to your enquiries and provide customer support

How We Share Your Information
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We do not sell your personal information. We share your data only with trusted third parties who help us operate our business:
• Shipping carriers to deliver your order
• Payment processors (e.g. Shopify Payments, Stripe) to securely process payments
• Email marketing platforms only if you have opted in to marketing communications
• Analytics providers (e.g. Google Analytics) to understand website traffic and behaviour
• Legal authorities if required by law or to protect our rights

All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.

Data Retention
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We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and fraud prevention requirements. Order records are typically retained for 7 years in accordance with Canadian tax law. You may request deletion of your personal data at any time (see Your Rights below).

Your Rights
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Depending on your location, you may have the following rights regarding your personal data:
• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data ("right to be forgotten")
• The right to opt out of marketing communications at any time
• The right to data portability (for EEA customers under GDPR)
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, email us at hello@luxumoon.com. We will respond within 30 days.

Data Security
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We take the security of your personal data seriously. Our website uses SSL encryption, and all payment information is processed through PCI-DSS compliant payment providers. We do not store full payment card details on our servers. While we implement industry-standard security measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies
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We use cookies and similar tracking technologies on our website. For full details on what cookies we use and how to manage them, please refer to our Cookie Policy.

Children's Privacy
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Luxumoon's website and products are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at hello@luxumoon.com.

Changes to This Policy
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We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

Privacy policy

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