Luxumoon offers a 30-day return window from the date your order is delivered for eligible items.

To qualify for a return:

• Item must be unused and unworn
• Item must be in original condition
• All packaging and certificates must be included

Custom or personalized items may not be eligible for return.

To request a return, contact: hello@luxumoon.com

Please include:

• Order number
• Full name
• Reason for return

Our team will guide you through the return process.

Yes. Exchanges may be possible within 30 days of delivery, subject to eligibility and availability. Price differences may apply.

Once your returned item is received and inspected, refunds are typically processed within 5–10 business days to the original payment method.

Customers are usually responsible for return shipping costs, unless the return is due to a manufacturing defect or incorrect item.

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the item and packaging.

Luxumoon accepts secure payments through:

• Credit cards
• Debit cards
• Shop Pay
• Other Shopify-supported checkout methods

All payments are processed through secure encrypted payment systems.

Yes. Luxumoon offers Shop Pay Installments, allowing eligible customers to split their purchase into convenient payments over time.

Customers may have options such as:

• 4 interest-free payments
• Monthly installment plans

Shop Pay Installments may be available to eligible customers located in:

• United States
• Canada
• United Kingdom

Availability depends on eligibility requirements set by Shop Pay.

At checkout, select Shop Pay as your payment method. If eligible, you will be able to choose installment payment options.

No. Financing approval decisions are handled directly by Shop Pay and its lending partners.

No. Once payment is approved, your order will be processed normally.

Yes. Luxumoon offers a Lifetime Manufacturing Warranty covering defects in materials or craftsmanship.

The warranty may cover:

• Manufacturing defects
• Structural issues with settings
• Loose prongs caused by production defects

The warranty does not cover:

• Normal wear and tear
• Accidental damage
• Lost or stolen jewelry
• Damage caused by misuse

If a small accent diamond becomes loose due to a manufacturing defect within the first 6 months, Luxumoon may repair or replace it.

After this period, stone loss is generally considered normal wear and tear.

Yes. Repair services may still be available for a reasonable service fee.

Yes. Jewelry modified or repaired by another jeweler may void the Luxumoon Lifetime Warranty.

We recommend confirming your ring size through:

• A professional jeweler
• A ring sizing tool
• Measuring an existing ring

Luxumoon may offer one complimentary resizing within 60 days of delivery for eligible rings.

No. Some styles such as eternity bands or full pavé rings may not be resizable.

Resizing typically requires 1–2 weeks after the ring is received.

Contact our support team to determine whether resizing or remaking the ring is the best solution.

Yes. Lab-grown diamonds have the same chemical, physical, and optical properties as natural diamonds.

Many Luxumoon diamonds are graded by recognized laboratories such as IGI (International Gemological Institute).

Yes. Our suppliers follow responsible sourcing standards and comply with the Kimberley Process for natural diamond supply chains.

Natural diamonds form in the earth over millions of years, while lab-grown diamonds are created in controlled environments using advanced technology. Both are chemically identical.

Lab-grown diamonds generally require fewer natural resources than traditional mining.

Clean your jewelry using warm water, mild soap, and a soft brush, then dry with a lint-free cloth.

Jewelry worn regularly should be cleaned every few weeks.

Yes. Remove jewelry during:

• sports activities
• heavy lifting
• swimming
• household cleaning

Yes. Chemicals from perfumes, lotions, and cleaning products may affect metals and stones.

Store pieces separately in a soft pouch or jewelry box to avoid scratches.

Yes. Luxumoon recommends professional inspection every 6–12 months to ensure stones remain secure.

Yes. Luxumoon offers engraving services on selected jewelry pieces for an additional fee.

Engraved jewelry is considered personalized and may be final sale.

No. Engraving is not covered under the Luxumoon Lifetime Warranty. Luxumoon cannot guarantee engraving durability after resizing, polishing, or wear.

Once engraving is completed, it cannot usually be modified or removed.

Yes. Some resizing or repair services may affect or remove the engraving.

Yes. Luxumoon may offer custom design services depending on the request.

Custom jewelry typically requires 3–6 weeks depending on the design.

Yes. Custom options may include engraving, diamond selection, or design modifications.

Custom or personalized items may be non-returnable.

Contact our team at: hello@luxumoon.com

No. Customers can check out as guests.

Creating an account allows you to:

• Track orders
• Save addresses
• View order history

Once your order ships, you will receive a tracking number via email.

Orders may be cancelled within 24 hours, provided production has not started.

Use the “Forgot Password” option on the login page.

Documentation may be available for insurance purposes depending on the item.

Yes. We recommend insuring valuable jewelry purchases through a reputable jewelry insurance provider.

Yes. Contact our support team if you need documents for insurance.

Luxumoon occasionally offers seasonal promotions and special offers.

Subscribe to our newsletter to receive updates about new collections and exclusive offers.

Because Luxumoon operates primarily online and uses lab-grown diamonds, we can offer high-quality jewelry at more accessible prices.