Ring Size Policy
Ring Size Policy
Overview
At Luxumoon, we want your ring to fit perfectly. Because many of our rings are made-to-order, selecting the correct ring size at the time of purchase is very important.
This Ring Size Policy explains how sizing works, how customers can determine their correct size, and the options available if a resize is needed.
Customer Responsibility for Ring Size
Customers are responsible for selecting the correct ring size when placing an order.
Luxumoon strongly recommends confirming your ring size using one of the following methods before ordering:
• Visiting a professional jeweler for sizing
• Using an accurate ring sizing tool
• Measuring an existing ring that fits properly
Ring size guides provided on our website are intended as general references and may not always produce exact results.
Complimentary Resizing
Luxumoon may offer one complimentary resizing within 60 days of delivery for eligible rings.
Conditions for complimentary resizing:
• The ring must be in new and unworn condition
• The ring must not show signs of damage or modification
• The resizing must be within reasonable size adjustments
Customers may be responsible for shipping costs associated with resizing services.
Rings That Cannot Be Resized
Some ring styles cannot be resized due to their design structure.
These may include:
• Eternity bands
• Rings with full pavé diamonds around the band
• Certain hidden halo or delicate multi-stone designs
• Rings with complex patterns or structural limitations
If a ring cannot be resized, Luxumoon may offer alternative solutions such as remaking the ring, which may involve additional charges.
Made-to-Order Rings
Because most Luxumoon rings are custom crafted after an order is placed, significant resizing requests may require the ring to be re-manufactured.
In such cases, additional production fees may apply.
Resizing Limitations
Most rings can be resized only within a limited range.
Typical resizing limits may include:
• Up to one or two sizes larger or smaller
Resizing beyond this range may compromise the structural integrity of the ring.
If a resizing request exceeds safe limits, Luxumoon may recommend remaking the ring instead of resizing.
Delicate Settings
Certain designs such as hidden halo, pavé, or micro-pavé rings require special care during resizing.
Because these settings contain very small diamonds secured by fine prongs, resizing may involve additional work and inspection to ensure the stones remain secure.
Luxumoon reserves the right to evaluate resizing requests for delicate designs before confirming eligibility.
Third-Party Resizing
If a ring is resized or modified by a third-party jeweler, the Luxumoon Lifetime Warranty may become void.
We strongly recommend contacting Luxumoon for resizing services to ensure the integrity of the ring design.
Resizing Process
To request a ring resizing, please contact our support team:
Email: hello@luxumoon.com
Please include:
• Your order number
• The requested ring size
• Photos of the ring if required
Our team will review the request and provide instructions for sending the ring to our workshop if necessary.
Inspection Before Resizing
All rings returned for resizing are inspected by our quality control team to verify:
• The condition of the ring
• The security of stones and settings
• Eligibility for resizing
Luxumoon reserves the right to refuse resizing requests if the ring shows signs of damage, misuse, or unauthorized modification.
Shipping for Resizing
Customers are responsible for shipping costs when sending jewelry to Luxumoon for resizing, unless otherwise stated.
We recommend using insured and trackable shipping services.
Luxumoon is not responsible for items lost during customer return shipping.
Contact Us
If you have questions about ring sizing or resizing options, please contact:
Luxumoon Customer Support
Email: hello@luxumoon.com
