Shipping & Returns
Shipping & returns
For complete details on our shipping and returns policies, please visit the dedicated policy pages below:
- Shipping Policy — production times, delivery estimates, carriers, customs, and tracking
- Return & Refund Policy — eligibility, how to request a return, refund timelines, and exchanges
- Ring Size Policy — how to find your size, our free 30-day resize, and non-resizable styles
Quick reference
Production time: 18–25 business days for most made-to-order pieces.
Shipping: All orders are fully tracked and insured. Estimated delivery once dispatched: Canada 3–5 days, USA 5–7 days, International 10–15 days.
Returns: Standard eligible items can be returned within 30 days of delivery in unused, unworn condition.
Free resize: One complimentary resize within 30 days of delivery on eligible ring styles.
Questions?
Email us at hello@luxumoon.com — we respond within 1–2 business days.
